With over 15 years of experience in the computer industry, Brian has:

• Communication and technical skills experience as a Technical Support Technician
• Hands-on hardware experience as a Service Technician
• Teaching and classroom skills experience as a Trainer and as an Instructor
• The ability to write effective documentation as a Technical Writer of hardware and software training materials designed for the experienced computer technician and of installation guides and user guides designed for the novice home-user

Brian is a Microsoft Certified Professional (MCP) having proven that he has the skills to successfully implement, administer, and support a Microsoft product or technology as part of a business solution in an organization.

Brian is an A+ Certified computer-repair technician having proven that he has a broad base of knowledge and competency in core hardware and operating system technologies including installation, configuration, diagnosing, preventive maintenance, and basic networking.